General FAQs:
1. About WastePlan
A: WastePlan specialises in zero-waste-to-landfill solutions, offering custom waste solutions, real-time tracking, and detailed sustainability reporting to reduce your environmental impact.
A: WastePlan provides waste management services to industrial operations, commercial businesses, and residential estates across South Africa, prioritising landfill diversion.
A: WastePlan provides comprehensive waste management solutions, including:
- General and hazardous waste collection and safe disposal
- Recycling and at-source-separation programs
- Organic waste solutions
- Waste audits and sustainability consulting with a specific focus on landfill diversion
- Skip and bin rentals
2. Waste Collection & Recycling
A:
● Recyclables are sorted and sent to verified recycling partners.
● Organic waste is converted into compost or biogas (where feasible).
● Non-recyclables are minimised through recovery before final disposal.
● Hazardous waste is reduced as far as possible and sent for safe disposal
A: Yes. We promote at-source-separation to maximise recycling efficiency. We provide colour-coded bins and training to support proper sorting, the main focus of this is to reduce cross-contamination in order to maximise on rebate and save costs. We place a dedicated team on your site to sort and separate all recyclable and recoverable streams.
A: Yes. WastePlan offers compliant collection and disposal services for fluorescent tubes, CFLs, and other light bulbs containing hazardous substances like mercury. These items are classified as hazardous waste because of high mercury content and must be treated accordingly. We ensure they are handled, transported, and processed at licensed facilities in accordance with South African environmental regulations.
A: Yes, we offer specialised collection and compliant disposal for Type 0-4 hazardous waste such as liquids, sludges, solid hazardous waste, electronic waste, chemicals, expired pharmaceuticals, and batteries, all handled in accordance with the Waste Classification and Management Regulations (WCMR).
A: We recycle all mainstream recyclables and also work with various offtakes to reuse and recycle more complex streams that are not widely recycled, to optimise landfill diversion.
A: We manage a wide range of waste streams, including:
● General waste (non-recyclables)
● Dry recyclables (paper, plastic, glass, metal)
● Organic waste (food scraps, compostables, garden waste)
● Hazardous waste (e-waste, batteries, expired pharmaceuticals, chemicals, and medical waste requiring compliant handling)
● Health Care Risk Waste
3. Scheduling & Service Issues
A: Collections may be affected by major South African holidays. Clients are notified in advance of any schedule changes.
A: Contact us immediately via phone or email. Missed pickups are rare, but we’ll address the issue promptly. We have a 24-hour support system in place to log and respond to service issues quickly, ensuring minimal disruption to your operations.
A: We offer flexible schedules, including daily, weekly, or on-demand pickups depending on waste volume and business requirements.
A: We begin with a waste audit to assess your current waste streams and identify opportunities for improvement. Based on the findings, we develop a customised proposal. Once you sign up, we proceed with the setup, which includes placing the appropriate bins and scheduling collections. From there, your service starts, and we provide ongoing tracking and reporting to ensure full transparency and continuous improvement.
A: Recycling-only collection services are available for clients generating more than 1 ton of recyclables per month. For smaller volumes, we recommend dropping recyclables off at our nearest MRF or considering a full-service waste management solution that includes both general and recyclable waste streams.
A: WastePlan does not provide off-site recycling. However, clients are welcome to bring their pre-sorted recyclables directly to one of our registered Material Recovery Facilities (MRFs). We offer on-site sorting to maximise recycling rebates and avoid double handling of materials. This approach also ensures accurate reporting on each site’s volumes, as it eliminates the risk of stream mix-ups.
4. Bins, Skips & Logistics
A: Yes. We provide designated skips tailored to your waste type, including construction rubble, recyclables, organic waste, and hazardous materials.
A: Report it to us, and we’ll repair or replace it as soon as possible. Charges may apply for replacements depending on the contract agreement.
A: Yes. We offer:
- 240L wheelie bins for office/residential use
- 120L wheelie bins for organic waste
- 1m³ – 6m³ skips for construction and industrial sites
- Specialised bags and containers for recyclables, hazardous or other organic waste
5. Pricing & Billing
A: The price we pay depends on the type and grade of the recyclable material and current market rates. Contact us for an up-to-date rate sheet.
A: Yes. Clients who commit to longer-term waste management plans often receive cost-saving benefits.
A: We accept:
● EFT/bank transfers
● Debit orders
● Online payments via our client portal
A: Pricing is based on waste type, volume, service frequency, and location. Contact us for a free, customised quote.
6. Sustainability & Compliance
A: Yes. Partnering with WastePlan contributes to Enterprise and Socio-Economic Development points for B-BBEE scoring. We also subcontract over 50 black woman-owned businesses, further supporting your B-BBEE goals and maximising your scoring potential.
A: Yes. WastePlan complies with all local and national waste regulations, including the National Environmental Management: Waste Act. All services are delivered in accordance with municipal by-laws and private waste handling licence requirements.
A: We offer:
- Waste audits to identify savings and recycling opportunities
- Zero-waste-to-landfill programs
- Certified sustainability reports to support ESG and compliance goals
7. Getting Started
A:
- Contact us via phone or email
- We assess your needs and propose a custom waste plan
- Services are deployed and monitored for impact and efficiency
Contact:
- Phone: [+27 86 111 6699]
- Email: [info@wasteplan.co.za]
- Website: https://www.wasteplan.co.za
Industry Specific FAQ:
1. Food & Beverage Manufacturing
A: Yes. We offer scalable bin and skip services and adjust collection frequencies to accommodate seasonal or production-based waste fluctuations.
A: We recycle flexible plastics and other packaging waste by partnering with specialists in the market, helping reduce landfill contributions from food wrappers and pouches.
A: Yes. We manage high-risk waste such as expired food and contaminated packaging through secure collection, incineration, and traceable documentation to ensure legal compliance.
A: WastePlan provides tailored solutions such as on-site composting systems, anaerobic digestion partnerships, and grease trap waste collection—all compliant with environmental regulations.
2. FMCG (Fast-Moving Consumer Goods)
A: We create phased sustainability plans with diversion targets, staff training, and integrated reporting to help achieve compliance and cost-efficiency.
A: Our waste audits identify recycling and reduction opportunities. We also implement reuse systems for line waste and transport packaging.
A: We always push to reduce hazardous waste as far as we possibly can, and reuse and recycle any component that might not be deemed hazardous. The residual waste is stored in specialised containers, and compliant transport takes this to licensed facilities for safe disposal or treatment
A: WastePlan supports take-back programs, reverse logistics, and reporting aligned with the SA Plastic Pact and Extended Producer Responsibility regulations. We also assist producers with mandatory reporting to Producer Responsibility Organisations (PROs).
3. Pharmaceutical & Healthcare
A: We offer right-sized services, including compact bins, regular collections, and training for staff on proper segregation and compliance.
A: Our processes and reporting align with SAPHRA guidelines, ensuring all pharmaceutical and hazardous waste is handled legally and safely.
A: Yes. We offer refrigerated containers and secure, auditable disposal protocols for lab, biological, or experimental waste streams.
A: We provide compliant disposal through incineration, secure destruction of pharmaceuticals, and safe segregation using colour-coded bins.
4. Hospitals & Private Healthcare
A: Yes. We offer recycling or reuse solutions for polycool panels, gel packs, and insulated packaging. Recycling options may vary based on material type.
A: Our technology team can integrate our reporting tools with your waste management software for real-time compliance tracking.
A: Yes. We conduct waste stream analysis to optimise segregation, improve recycling rates, and reduce general waste volumes.
A: WastePlan offers scheduled and emergency pickups within 24–48 hours, with all medical waste processed through sterilisation or compliant thermal treatment.
A: We supply mercury recovery kits and provide safe collection and disposal for thermometers, and other hazardous items.
5. Distribution Centres & Warehousing
A: Yes. We offer national account management with consolidated invoicing, central reporting, and site-specific service plans.
A: We provide additional skips and adjust collection frequency on demand to ensure continuity without operational disruption.
A: Yes. We offer recycling or reuse solutions for polycool panels, gel packs, and insulated packaging, supporting cold chain compliance and sustainability.
A: We provide baling machines, pallet reuse programmes, and scheduled pickups aligned with your dispatch cycles to reduce space and cost.
6. Facilities Management
A: We work with pest control partners and design waste areas with containment systems to minimise odours and prevent infestations.
A: We supply documented recycling rates, diversion statistics, and monthly reports to support LEED or GBCSA certification requirements.
A: Yes. WastePlan provides multilingual on-site training, including instructional signage in English, Zulu, and Afrikaans.
A: We offer centralised waste plans, custom bin systems, and smart collection schedules using fill-level sensors for efficiency.
7. Automotive & Logistics
A: We supply labelled containers, safety data sheets, and certified disposal records to meet legal obligations for all hazardous and general waste.
A: We manage waste hubs at border posts for fleet operators, collecting packaging, paperwork, and other transit waste.
A: Yes. We dismantle and recycle metals, airbags, and catalytic converters, with recovery of valuable materials and safe detonation protocols.
A: We offer licensed disposal for oil and acid waste, tyre recycling through approved post-REDISA programs, and proper handling of all automotive hazardous materials.
2026 National Sustainability Stats
Last year, we diverted 76% of our on-site clients’ waste.
